My card payment is due today but has not been taken from my account yet. What should I do?

Hokodo processes card payments every business day, so if your payment due date falls on a weekend or public holiday, it will be processed on the next business day. We process payments in the afternoon, so please do not be concerned that your payment is not taken first thing in the morning.

If there is an issue with processing your payment, we will send you a Stripe invoice via email. You can use this invoice to pay for your order using a different card. Please contact support@hokodo.co if you need to pay by bank transfer instead.